Order Support

Tracking & Delivery

Most orders arrive within 3–5 business days. Once your order ships, you will receive tracking details. Carrier scans can take a short time to update after the first pickup.

• Tracking shows “Label Created”: the shipment is prepared; the first scan appears after pickup.
• Tracking is moving slowly: transit updates may pause between hubs—this is normal during transfers.
• Marked “Delivered” but not received: check your mailbox, front desk, and nearby drop-off areas first, then contact us.

Order Changes

If you need to update an item, shipping address, or contact information, please reach out as soon as possible. We will do our best to adjust before the order enters fulfillment or ships.

• Address corrections: send the full corrected address exactly as it should appear.
• Item updates: include the item name and the change request (size, variant, or quantity).
• Timing matters: once a shipment is in transit, changes may be limited by the carrier.

Cancellations

If you need to cancel, contact support immediately. If the order has not entered fulfillment, we can typically help. If it has already shipped, we will guide you to the best next step.

• Send your request with the subject line: Cancel Order – [Your Order Number].
• If shipment is already in transit, cancellation may convert into a return once delivered.

Returns & Exchanges

We offer free returns and exchanges within 30 days of delivery. To start, email support with your order number and a brief description of what you’d like to return or exchange.

• Return: we will share the next steps and instructions.
• Exchange: tell us the replacement preference so we can confirm availability.
• Keep packaging when possible: it helps protect fitness equipment during transit.

Discounts & Promotions

Subscribers automatically receive 15% off sitewide after successful email signup—no code required. Selected promotional items may include an automatic 20% discount, applied at checkout when eligible.

• Subscriber discount: applied automatically when the subscription is active.
• Promotional discount: appears directly in your cart/checkout for eligible items.
• Seeing a mismatch: contact support with a screenshot of your cart and we’ll review.

Contact & Response Times

We provide 24/7 customer support. For the fastest help, include your order number, item name, and the email used at checkout.

Please note: delivery timelines are estimates based on typical transit performance. Carrier delays can occur due to weather, peak periods, or routing constraints. If something looks unusual, contact us—our team will review the latest tracking scan and help you move forward.